Insight Analyst

As an Insight Analyst here at TalkTalk you'll be a key member of the Insights team where you'll collaborate with colleagues from across TalkTalk to shape, deliver and optimise our strategy and performance by delivering data-driven actionable analysis.

We're a fast-paced environment and an ever-evolving business, so if you're an experienced Insights Analyst who's energetic and enjoys a challenge you'll never be bored at TalkTalk. You'll have the opportunity to work on multi-million-pound projects with clear role accountability and the opportunity to develop yourself and your career further.

The team

The Insight team are responsible for providing value-added insight and analytics to the business, whilst this Insights Analyst role provides insight on a variety of key business metrics - base management, churn management, upsell opportunity, operational analysis, etc.

In this role, you'll be tasked with providing insight that uncovers issues and opportunities across the consumer base which will drive business value and/or customer experience improvement.

Your responsibilities

You'll conduct user requirement analyses and establish best approach, whilst problem-solving and brain-storming core issues.

With the support of your manager and colleagues, you'll drive your own development.

You'll read and prepare data for analysis, ahead of delivering data insights that provide actionable outputs.

Collaborating with colleagues at all levels, including senior stakeholders, you'll support the delivery of Insight & Analytics team objectives and projects.

What you need to demonstrate for success

The ability to interpret data, linking multiple sources of data and bringing them together into a consolidated output.

Experience coding using SQL, with other languages and analytical software experience, such as PowerBI, Databricks and Azure, being an advantage.

Can identify value-creation opportunities across the organisation and clearly articulate the results of analysis into clear insight and communicate effectively with stakeholders.

Bringing creativity to the role by looking at options to generate analysis using different techniques or approaches.

Generates energy, pride and momentum across the team.

If this Insight Analyst role sounds like you, please apply and we will be in touch soon!

As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We're committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA - we're all 100% human, and we've created a culture where you can truly be yourself.

We're not your traditional 9-5. We're a dynamic, flexible workplace, and we're excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both - let's make it work.

Flexible hybrid working - with a minimum of 50% office presence to support teamwork and connection

Collaborative office spaces designed for creative thinking and innovation

Free on-site parking at our offices

Generous holiday package - 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)

Private healthcare for all employees

Competitive pension scheme and performance-related bonus opportunities

Free broadband for all employees

Life event gifts - celebrating milestones like marriages and births

Inclusive employee networks - open to all, supporting peer connection and thought-provoking conversations

Salary sacrifice scheme - save on dental, gym, and more

Big retail and leisure discounts

3 paid volunteering days a year - because making a difference matters to us too

We're on a mission to bring simple, affordable, reliable and fair connectivity to everyone. We believe every customer matters, so we've been challenging the status quo from the word go to change things for the better.

We've created a working environment where you can be yourself and give your all whether that be from your front room or the boardroom. You'll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers.

It won't always be easy, but it's always exciting. There are great opportunities for you, and our business, if you're ready to stand for something