Inpatient Booking Clerk

Inpatient Booking Clerk

Position within Liverpool University Hospitals NHS Foundation Trust. The Inpatient Booking Clerk has a pivotal role in both the organisation and booking of pre operative assessment clinics across hospital sites and in supporting the pre operative assessment nurses to provide a seamless service to elective patients prior to their admission for surgery.

Location: predominantly Broadgreen Hospital, with potential covering of the Royal Hospital site when required. All employment contracts include working at any Trust site.

Working hours: 37.5 hours per week, 08:30 - 17:00 Monday to Friday. Closing date: 23 April 2026.

Job responsibilities

• Add patients to the Waiting List with information given via e mail ensuring accuracy at all times.
• Send patient requests using the Inpatient Scheduler system booking directly into operating lists. This information comes via the Consultant, his secretary or e mail, requiring prioritising admission dates to meet deadlines.
• Select patients for surgery from waiting lists following strict written protocols.
• Admit, discharge and record attendances of patients for specific Consultants.
• Where appropriate arrange the booking of Ambulances for patient admissions and pre operative assessments.
• Where appropriate arrange Interpreters and Signers for patients acknowledging cultural and personal beliefs.
• Arrange pre op appointments and liaise with pre op assessment nurses, updating any relevant changes as a result of their assessment and ensuring outcomes are recorded correctly. Keep Consultants and secretaries aware of any medical or social problems.
• Validate all waiting list suspend reports at regular intervals to ensure the suspend policy is adhered to.
• Print off waiting list reports and pre admissions for all Consultants, ensuring all information is correct and then forward onto the secretaries, Consultants and wards.
• Liaise with theatre staff to ensure all theatres are fully utilised.
• Deal with patient enquiries and complaints regarding their position on the waiting list, their length of wait, arranging dates for surgery while avoiding holiday and work commitments.
• Update change of address, phone number, and GP information.
• Cancel patient admissions upon request by patient or clinician and replace on the list as appropriate.
• Remove patients from the list when requested and inform patient, Consultant and GP as appropriate.
• Inform GPs of patients' failure to attend pre op appointment and admission dates.

Qualifications

• 4 GCSEs or equivalent
• NVQ Level 2 - Customer Care/Business Administration

Experience

• Knowledge of Trust PAS systems
• Experience and knowledge of Windows based applications

Skills

• Able to adapt to changes in practice, policies and procedures
• Experience of dealing with the public/patients
• Excellent keyboard skills
• Good verbal and numerical skills
• Good interpersonal skills
• Able to relate to people from differing backgrounds
• Able to communicate in a variety of settings with staff and patients at varying levels of understanding
• Able to manage personal workload effectively and be methodical and highly organised
• Able to work on own initiative
• Evidence of previous standards
• Flexible approach and able to work under pressure
• Able to maintain accurate patient records and patient information systems
• Able to deal with sensitive issues with tact and diplomacy
• Able to work as part of a team; positive approach to work

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore a disclosure submission to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.