Initial Contact Support Officer (Adult Social Care) LBHF624366

Initial Contact Support Officer (Adult Social Care)

Salary range: £31,980 - £33,384 per annum

Work location: Hammersmith & Fulham Civic Campus, 1 Unity Square, Hammersmith, London W6 9JU

Hours per week: 36

Contract type: 3x Permanent

Vetting requirements: Enhanced DBS Check

Closing date: 5 July 2026

Interview date: 14 July 2026

Contact details for Informal discussion: Katherine Alexander-Williams, Head of Service ASC Complex Care via email on

About the role

Adult Social Care in Hammersmith & Fulham is the place to be. Our new Adult Social Care strategy sets a bold direction for the future - one that champions creativity, autonomy, and truly person led practice. Everything we do is shaped by what matters most to our residents. This isn't just a vision; it's a commitment to delivering better outcomes, transforming how we work, and building a system that enables people to live full, independent lives in their own homes and communities.

We've redesigned our Front Door and Community Services to reflect this ambition. Our new operating model recognises that independent living is not just about services - it's about strong communities, inclusive systems, and the right support at the right time, underpinned by strengths based social work practice. By focusing on prevention, choice, and inclusion, we are creating a borough where people are supported to thrive at every stage of life.

In Hammersmith & Fulham, we believe people are the experts in their own lives. Our role as a council is to remove barriers, enable independence and champion equality and inclusion in everything we do.

We're looking for positive change makers to help deliver the vision with us. As an Initial Contact Support Officer, you'll be the first point of contact for residents seeking support from Adult Social Care. You'll handle enquiries, providing clear, accurate information and ensuring each person is directed to the right support quickly and safely. This is a key frontline role where your professionalism and problem solving skills will directly support some of our most vulnerable residents.

We're looking for experienced, values-driven practitioners who are confident in strengths-based practice and passionate about person-led support. You'll be part of a system that values professional judgement, enables flexibility, removes obstacles, and actively works to reduce inequalities in access and outcomes.

If you want to be part of meaningful change, where your practice truly makes a difference, where innovation, collaboration and purpose are encouraged, and where your career and skills will be developed - join us and help shape the future of Adult Social Care in Hammersmith & Fulham.

Our commitment to you

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working.

Equal Opportunities

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.