Infrastructure Services and Operations Director

Infrastructure Services and Operations Director page is loaded Infrastructure Services and Operations Director Apply locations Paris London time type Full time posted on Posted 2 Days Ago job requisition id R-19294

Title:

Infrastructure Services and Operations Director

Company:

Ipsen Pharma (SAS)

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.

Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society!

For more information, visit us at and follow our latest news on LinkedIn and Instagram .

Job Description:

The Infrastructure Services and Operations Director oversees the delivery and continuous improvement of infrastructure and operation services to support business functions, including servers, networks, and cloud services. This role manages an internal team and global outsourced partners, working closely with IT directors and operational teams to implement and support infrastructure across the enterprise. Main Responsibilities

• Drive digital transformation and create technology roadmaps aligned with business goals.
• Oversee design and implementation of scalable infrastructure solutions, including data centers, networks, and cloud services.
• Ensure robust cybersecurity measures in collaboration with security teams.
• Optimize IT operations for high availability and disaster recovery.
• Manage risk and security, ensuring compliance with industry standards.
• Lead continuous improvement initiatives and manage major incidents effectively.
• Ensure operations meet business expectations, budgets, and SLAs.
• Oversee service level improvements and negotiate SLAs with stakeholders.
• Monitor infrastructure performance and compliance.
• Manage relationships with IT partners and technology vendors.
• Oversee contract management and procurement.
• Pursue opportunities for vendor partnership improvements and innovative services.
• Manage infrastructure budgets, optimize costs, and evaluate ROI for projects.
• Identify and lead initiatives for business innovation through infrastructure improvements.

Experiences/Qualifications

• Bachelor's degree in business, IT, or project management; Master's preferred.
• Certifications in technology-related disciplines (e.g., ITIL, CGEIT, COBIT).
• 8+ years of relevant experience, preferably in the biopharmaceutical domain.
• Proven experience managing application outsourcing contracts.
• Strong leadership and cross-functional team management skills.
• Excellent communication and presentation abilities.
• Deep understanding of service delivery budgeting and controls.
• Excellent partner management and interpersonal skills.
• Strong analytical, problem-solving, and customer service skills.
• Ability to prioritize and adapt in a fast-changing environment.

Dans le cadre de ses recrutements IPSEN s'engage au respect de l'égalité de traitement des candidats, indépendamment du sexe, de l'âge, de l'orientation sexuelle, de l'origine ethnique, de la couleur de la peau, de la nationalité, du handicap ou de l'appartenance à un syndicat. Similar Jobs (1) IT and Digital Manufacturing Operations and Support - Laboratory and Quality locations 2 Locations time type Full time posted on Posted 22 Days Ago

At Ipsen, each employee makes a real impact. Our teams are passionate about what they do because they care about making a difference in patients' lives. We invest in our employees to support life-changing projects that create positive impact for patients and society.

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