Infrastructure Engineer

Salary £55,395 p.a. - depending on skills and experience

Location Carlisle

This is a Temporary, Full Time vacancy that will close in 10 days at 23:59 BST.

The Vacancy

Working at the Cumberland, you become part of something special. We're a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.

We're on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team that is integral in helping to drive cultural change, a team where you can bring your whole self to work, bringing your energy and creativity to make a positive difference, then this is the job for you.

We have two exciting opportunities for Infrastructure Engineers to join our Technology team on a fixed-term contract for 24 months.

Role Overview

As an Infrastructure Engineer, you'll be responsible for assisting the business in ensuring IT services are available and fit for purpose, and leading efforts to resolve issues. You'll ensure Asset Knowledge is documented and shared, and provide a senior technical position for setting standards and being an escalation point for technical matters.

The Benefits

• Salary: £55,395 p.a. - depending on skills and experience.
• Holidays: 25 days holiday plus public holidays, with options to buy and sell up to 3 days.
• Learning and Development: Support for your personal and professional growth.
• Hybrid Working: Equipment and tools to support remote work, depending on your role.
• Health and Wellbeing: Events, champions, and schemes to support mental health and physical activity.
• Community Day: An extra paid day off annually to support local charities and community organizations.

The Role

Main responsibilities include:

• Assisting in Asset Life Cycle Management
• Serving as a Subject Matter Expert on relevant Asset Categories
• Advising on asset performance to help shape Technical Roadmaps
• Following testing, installation, maintenance, upgrade, and continuous improvement cycles
• Acting as a final escalation point for Incidents and Problems
• Deputizing for the Infrastructure lead when required
• Mentoring and guiding 1st and 2nd Line Engineers
• Ensuring infrastructure systems operate efficiently
• Ensuring project deliverables are met on schedule and budget
• Engaging proactively in projects to deliver solutions
• Creating, updating, and reviewing documentation
• Identifying and mitigating risks
• Working with the Infrastructure Lead and Principal Engineer on cost management
• Challenging existing processes for continuous improvement

About You

You should have significant experience in a Technology Infrastructure Engineer role or similar. ITIL v4 Foundation certification is highly desirable. A keen interest and understanding of Infrastructure technologies are advantageous; training and relevant certification will be provided.

Additional skills and qualities include:

• Analytical skills
• Good communication
• Logical thinking
• Problem-solving abilities
• Attention to detail
• Ability to work under pressure
• Good time management
• Ability to work independently and in a team
• Motivated and eager to learn
• Self-starter

The Company

We aim to create a banking experience that's kinder to people and the planet. Unlike traditional banks, we don't have public or private shareholders, allowing us to reinvest 100% of our profits into our business. We are purpose-led, financially strong, socially responsible, and focused on our people, planet, and communities.