Infrastructure Engineer - Hybrid

Jisc grade: TNE3 (internal use only)

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid - a blend of working from home and from nominated hub offices in London, Bristol, Manchester, and Oxford. Specific patterns are flexible and agreed with your manager. Occasional travel to hubs may be required.

About Jisc:

Jisc is the UK digital, data, and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organization dedicated to improving lives through education and research by providing hardware, software, and networking solutions. Our talented team brings unique skills and experiences to empower our members and customers. Join us to make a meaningful difference in education and research sectors.

About the team and the role:

We develop new products to meet current and future needs of our members and provide technology leadership. The technical resources are primarily within our Group CTO directorate, supporting Jisc's digital vision.

This critical role is within Workplace IT, in the Cloud and Connectivity team, responsible for developing and maintaining core platforms on cloud and on-prem infrastructure to support customer-facing activities.

You will play a key role in building, deploying, evaluating, and maintaining Jisc IT infrastructure using the latest technology, ensuring efficient and seamless IT system operations.

This role can be at Infrastructure Engineer or Senior Infrastructure Engineer level, depending on experience and skills.

Responsibilities include:

1. Working with the infrastructure architect to deploy infrastructure solutions aligned with business needs and technological advancements.
2. Implementing security measures such as firewalls, encryption, access controls, and conducting vulnerability assessments.
3. Automating infrastructure setup and management through scripting and coding for efficiency and consistency.
4. Monitoring system performance, resource utilization, and setting up logging to identify issues proactively.
5. Managing upgrades, migrations, and integrations with minimal service disruption, coordinating with teams and stakeholders.
6. Maintaining detailed documentation of configurations, procedures, and troubleshooting guides.

Key Skills and Experience:

1. Experience with tools supporting Jisc Technologies, such as monitoring, logging, and backup tools.
2. Strong Linux focus and experience with Chef is essential.
3. Experience with at least one of Jisc's core technologies: M365, Teams, Exchange, Intune, Azure, AWS, VMware, Commvault, Cisco Firewalls, or Meraki SD WAN.
4. Teamwork experience and ability to create documentation and provide technical guidance.
5. At least one professional qualification in Jisc Core Infrastructure technology or relevant experience.
6. ITIL v4 Foundation certification.

We encourage applicants to apply even if they do not meet all requirements, as they may still be a good fit for this or other roles.

Why work for us?

At Jisc, everyone is valued and has the opportunity to grow. We promote a culture of lifelong learning, offering flexible work arrangements focused on outcomes rather than hours. Our hybrid working policy allows flexibility in office attendance.

Benefits include:

• Flexible work patterns
• 31 days annual leave plus bank holidays, with options to buy additional days
• Annual performance awards
• Wellbeing benefits including healthcare, employee assistance, mental health support
• Budget for external learning and professional development
• Home office equipment allowance up to £250
• Financial support services, charity payroll giving, electric car schemes, discounts, and more

Equity, Diversity, and Inclusion:

We are committed to an inclusive culture that values diverse perspectives and experiences. We aim to create an equitable environment where everyone can thrive and bring their authentic selves to work.

Application process:

We support your success and are happy to accommodate your needs during recruitment and employment. We review applications promptly and aim to update within four weeks. Current Jisc employees should apply via their Employee profile.

Jisc holds a sponsor license for Skilled Worker visas. Applicants requiring sponsorship should assess their eligibility based on Home Office criteria. We do not cover relocation or visa costs.

No agencies, please.

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