Infrastructure Consultant

Job Description

To provide problem analysis and support to a large managed service customer, helping to install, maintain, operate, and configure computer hardware and software and to provide a variety of technical duties as required.

The Infrastructure consultant works independently and uses their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing, and maintaining new servers, storage, software and troubleshooting enterprise scale infrastructure, platform and integration problems. The infrastructure consultant is fully aware of the operating procedures and policies of the company and is expected to keep abreast of developments within the IT industry and be involved in the evaluation of relevant new technologies as they become available.

Key Responsibilities

• Work with our technical architects to implement and deploy leading edge technologies to our customer base.
• Gain an understanding of large managed service platforms and become a SME in one or more areas.
• Work in a large, dedicated team and take ownership of infrastructure and platform issues.
• Proactively transfer product skills and knowledge to customers as part of the project engagement process.
• Have excellent communication skills and interpersonal skills with an ability to relate to non technical audiences.
• Address customer business requirements with effective solutions.
• Effectively estimate the effort required to deliver results and set customer expectations correctly.
• Work with the team to migrate legacy environments.

Qualifications

Skills and Experience

• Experience with VMware ESXi server platforms.
• Experience with Blade Server (Synergy) hardware and its management within a Datacentre Environment.
• Experience with Azure platforms.
• Experience with SAN solutions (notably HPE); installing, configuring and troubleshooting.
• Experience with backup services (notably Veeam).
• Experience installing and configuring Windows Server platforms.
• A sound knowledge of general networking principles and TCP/IP.
• Knowledge and experience in formal project management and service delivery best practice procedures.
• Effective communications and interpersonal skills including the ability to write clear and concise documentation.

EEO Statement

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.