Infrastructure and Helpdesk Manager

IT Infrastructure and Helpdesk Manager

Cheshire/Hybrid

Up to £65K + Benefits (Great pension and bonus)

An IT Infrastructure and Helpdesk Manager is required for our financial client who are based in Cheshire to lead the team during an exciting period of growth.

Responsibilities:

• Lead and mentor a high-performing IT support team, fostering a culture of excellence and continuous improvement.
• Manage day-to-day helpdesk and infrastructure operations, ensuring robust, secure, and high-performing systems.
• Drive service delivery improvements through KPIs, customer feedback, and best practice implementation.
• Oversee infrastructure projects, upgrades, and system migrations.
• Act as the escalation point for complex technical issues and collaborate across departments to align IT support with business needs.

Skills:

• Proven experience in IT helpdesk/support management (5+ years).
• Strong technical background in infrastructure, networks, and desktop support.
• Inspirational leadership and mentoring skills.
• Excellent communication and stakeholder engagement abilities.
• A customer-focused mindset with a passion for service excellence.