Information Technology Team Lead

IT Team Lead

In this role, you will oversee the day-to-day coordination of a highly experienced support team while contributing to long-term planning and operational clarity. The position blends managerial leadership with hands-on involvement in both technical work and customer interactions.

Key Responsibilities

• Lead and support a team of technical support engineers.
• Ensure structured workflows and clear team communication.
• Serve as the first point of contact for support team members and other company stakeholders.
• Coordinate responses via the ticketing system and phone-based support.
• Take part in customer feedback initiatives and improve service visibility.
• Collaborate closely with the internal teams and alleviate operational load from senior leadership.
• Support the team through challenging conversations and feedback (this will be assessed during interviews but not posted online).
• Help drive the transition toward more self-sufficient customer support solutions and supporting cloud products.

Technical Focus

• Laptop and desktop installation/support.
• Windows OS and Microsoft Server administration.
• CRM order handling (flexible requirement).

Ideal Candidate Profile

• 1-3 years of experience leading or managing a technical support team.
• Strong communication skills.
• Hands-on leadership approach, working alongside the team.
• Comfortable managing escalations and client engagement.
• Fluent in English and Dutch.

Can this role be interesting for you or anyone you know? If so, please send your CV and contact information to , and we will be in touch for a conversation.

Position: IT Team Lead

Location: The Randstad

Contract: Full-time

Start Date: By agreement