Industrial Automation Engineer

An exciting opportunity has arisen for an Industrial Automation Engineer to join a highly respected organisation at the forefront of manufacturing technology, based in Bristol or Milton Keynes. This permanent position offers you the chance to play a pivotal role in supporting critical shopfloor operations, ensuring seamless integration between operational technology (OT) and information technology (IT) within a dynamic manufacturing environment.

• Monitor day-to-day incidents on the shopfloor OT/IT systems and ensure timely resolution to minimise disruption to manufacturing operations.
• Engage directly with IT and business users to address functional issues related to manufacturing execution systems (MES) and production line devices.
• Follow established service management processes such as Incident Management, Change Management, Capacity Management, Problem Management, and Service Level Management to maintain high standards of delivery.
• Maintain agreed service level agreements (SLAs) at all times while assuring quality in every aspect of service delivery.
• Participate in shift rotation plans and adhere strictly to the operating model for consistent coverage and support.
• Collaborate with subject matter experts (SMEs) on complex functional issues requiring specialist input or escalation.
• Coordinate communications between suppliers, original equipment manufacturers (OEMs), and other IT stakeholders relevant to your area of responsibility.
• Share knowledge proactively with team members through regular updates, knowledge transition sessions, and collaborative problem-solving.
• Assist in preparing operational reports for stakeholders by tracking progress on incident resolution and ongoing projects.
• Support stakeholder management by providing clear communication channels and regular status updates throughout the incident lifecycle.

• Demonstrated experience supporting IT endpoints within production line environments-including troubleshooting hardware such as printers, scanners, mobile devices, barcode readers, and smart devices used on the shopfloor.
• Comprehensive understanding of manufacturing shop floor systems including MES platforms and their integration points with OT/IT infrastructure.
• Proficiency using ServiceNow or similar service management tools for handling incidents, problems, changes, service level management (SLM), and knowledge management processes.
• Ability to follow structured service management frameworks while maintaining high standards of quality assurance under pressure.
• Excellent interpersonal skills enabling you to build positive relationships with business users, technical teams, suppliers, OEMs, and other key stakeholders.
• Strong communication skills for effective stakeholder engagement-including preparing operational reports and providing regular updates during incident resolution cycles.
• Experience working within shift-based support models or willingness to participate in rotating shifts as required by operational needs.
• A collaborative approach that fosters knowledge sharing among team members through documentation and active participation in group discussions.
• Commitment to upholding diversity and inclusion principles within the workplace-demonstrating sensitivity towards colleagues from varied backgrounds.
• A proactive attitude towards continuous learning-embracing new technologies or methodologies relevant to industrial automation engineering.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

• Contract Type: Permanent
• Focus: IT Support
• Workplace Type: On-site
• Experience Level: Mid Management
• Location: Bristol
• Specialism: Technology & Digital
• Industry: Aerospace
• Salary: £50,000 - £55,000 per annum
• Job Reference: Z03SZZ-42624ADE
• Date posted: 21 July 2025
• Consultant: Josh Groenewald