Income Team Leader

Income Team Leader - Make a Real Impact to our communities as an Income Team Leader

Location: Boston Contract: Full time Salary: £37,776.61

We are looking for an experienced and motivated Income Team Leader (Arrears) to join our organisation and play a key role in the delivery of income maximisation and arrears management, ensuring effective service-led improvements; customer-focused support and promotion of sustainable neighbourhoods.

You will lead a team of Income Officers and Former Tenant Arrears Officer ensuring high performance and strong collection results.

You will support the team to prevent arrears and maximise income.

You will work closely with Income Team Leader (Customers); Tenancy Sustainment Team; Enforcement Officers and Data & Systems Officer as well as collaborative working with internal colleagues and external partners, to deliver positive outcomes and help customers sustain their tenancies.

What are we looking for in an Income Team Leader

• We are seeking an Income Team Leader who genuinely embodies our organisational values and brings both expertise and passion to the role. The ideal candidate will demonstrate:

• Strong leadership and people management skills to lead, motivate, and develop a high-performing income management team

• Proven experience working in income collection and arrears recovery, including strong understanding and compliance with relevant legislation; Best Practice and tenancy sustainment within social housing sector or public sector environment.

• Confident decision-making within a supportive framework while remaining adaptable to changing circumstances and operational demands.

• Ability to interpret and use data effectively to monitor performance, identify trends and ability to adapt to changing situations and drive continuous improvement.

• A full driving licence and access to a vehicle as travel will be required.

Why Join LHP?

At Lincolnshire Housing Partnership, we're more than a housing provider - we're a team with a purpose: to make a difference to people by providing homes and supporting communities that improve lives.

• As well as an excellent salary of £37,776.61 you'll receive a whole bunch of benefits, including:
• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Heal
• Great family leave and maternity policies enhancing colleague well-being and retention
• Discounted shopping vouchers through Westfield Health Rewards
• A superb employer salary sacrifices pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme
• Mental Health First Aiders across the business, let's be there for each other!

How to apply

If you are ready to help us create places to be proud of? Apply today.

Submit an updated CV alongside a covering letter

Finally some key Information

At Lincolnshire Housing Partnership, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.

It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.

To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process

All offers of Employment is subject to a DBS Check and Satisfactory References