Income Assistant (Housing)

Wembley Park (Hybrid: 3 days office / 2 days WFH)

£18.65 PAYE / £24.56 Umbrella per hour

3-Month Contract

Monday - Friday, 9:00am - 5:00pm

We're looking for a proactive and customer-focused Income Assistant to support a busy Rent Income Team within a local authority housing service. This role is key in delivering high-quality administrative and income collection support, helping residents manage their rent accounts and sustain their tenancies.

You'll be part of a collaborative team, working closely with Income Officers, Tenancy Managers, and Welfare Advisors to ensure a seamless and supportive service for residents.

• Provide frontline support via phone, email, and face-to-face enquiries regarding rent accounts and arrears
• Assist tenants with rent payments, balances, and repayment arrangements for low-level arrears
• Set up and manage Direct Debits, take payments, and issue rent statements/cards
• Support the team with administration, data entry, and CRM task management
• Verify housing costs on Universal Credit portals and send relevant notifications
• Monitor and recover former tenant arrears and sundry debts
• Assist in preparing court documentation and case files where required
• Produce reports and maintain accurate records in line with audit and compliance requirements
• Provide welfare benefits guidance and signpost residents to additional support services

• Experience working in a social housing or income / rent environment
• Strong customer service skills with the ability to manage sensitive conversations
• Good understanding of rent collection and arrears processes
• Knowledge of welfare benefits / Universal Credit
• Excellent organisational skills with high attention to detail
• Confident using MS Office (Excel) and housing/CRM systems
• Ability to work independently and as part of a team

If you have the required skills and are interested in this role, please apply.