Incident/Problem Manager

Incident Manager

Location: Remote/Hybrid
Contract Type: Contract
Duration: Initial 3-6 months (extension likely)
Day Rate: Competitive, DOE

Overview

We are looking for an experienced Incident Manager to join our team on a contract basis. The successful candidate will be responsible for managing major incidents, coordinating technical teams, and ensuring timely communication and resolution to minimise business impact.

Key Responsibilities

• Lead and manage major and high-priority incidents end-to-end
• Act as the central point of coordination between technical and business stakeholders
• Ensure incidents are logged, prioritised, and resolved in line with SLAs
• Facilitate incident bridges and post-incident reviews
• Provide clear and timely communication to stakeholders throughout the incident life cycle
• Identify recurring issues and contribute to continual service improvement
• Ensure incident management processes are followed and improved where necessary

Skills & Experience

• Proven experience in an Incident Manager or Major Incident Manager role
• Strong understanding of ITIL processes (Incident, Problem, Change)
• Excellent communication and stakeholder management skills
• Ability to remain calm and decisive under pressure
• Experience working in fast-paced, enterprise environments
• ITIL certification (preferred but not essential)

Additional Information

• Contract role with the potential for extension
• Immediate or short-notice availability desirable

How to Apply

Please apply with your latest CV highlighting relevant incident management experience.