Inbound Customer Service Specialist

Posted 3 days 11 hours ago by Routes To Work South Registered company in Scotland under SC217367 with charitable status under

Permanent
Full Time
Customer Service Jobs
Glasgow, United Kingdom
Job Description
Job Specifics
  • Reference No: CD417
  • Location: Working from Home (Glasgow)
  • Hours: Full Time 40 hours working 5/7 days Monday to Friday 08:00-20:00, Saturday 09:00 -17:00 and Sunday 10:00 to 16:00
  • Salary: £27,976.00 Per Annum - £13.45 per hour
  • Closing Date: Friday 1st May 2026
Job Overview

We are a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We have a fantastic opportunity for inbound customer service specialist.

Main Duties & Responsibilities Key Tasks
  • Inbound Customer Service processingHome customers policies
  • Handling call demand for Aviva Home Insurance policies
  • Adhering to mandatory call scripts on all calls
  • Using multiple systems simultaneously
  • Owning and handling FCA regulated complaints through to completion
  • Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind
  • Identifying and recording vulnerability, where patience, empathy and support are critical
  • Complying with strict FCA regulations around compliance with a key focus on customer protection
Employer Expectations Skills/Knowledge/Experience
  • Must be proficient in using/navigating PC systems within a fast-paced environment
  • Fantastic verbal/communication skills
  • Comprehensive experience within a customer service environment
  • Have an open mind and positive attitude in response to feedback to help you improve
  • The ability to establish collaborative customer relationships
  • A good attitude and the ability to interact with lots of different people
  • Strong written skills with the ability to show attention to detail
  • Professional and friendly manner
  • A good, consistent typing speed
  • Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
Qualifications/Tickets/Licences Required
  • DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)