Inbound Customer Advisor - Hybrid Work (Complaints Support)

The Financial Ombudsman Service in Coventry is looking for a Customer Services Adviser (Inbound) to be the first point of contact for customers. You will guide them through their complaints and ensure timely resolutions.

This permanent role offers a salary of £25,856 for 35 hours a week, with hybrid working requiring at least four days in the office across a fortnight. Benefits include 25 days holiday, a generous pension scheme, and private medical insurance.

The ideal candidate should have experience in a customer service environment, strong communication skills, and proficiency in IT systems.