In Life Customer Support Assistant

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Our Customer Support function is dedicated to delivering exceptional on boarding and in life service to both internal colleagues and external Ayvens customers. As part of this team, you'll play a key role in shaping a seamless, positive customer journey, built on fast, proactive, and genuinely impressive interactions.We're looking for an In Life Customer Support Assistant to join our In Life and End of Contract teams in Lyde Green, Bristol (BS16 7LB). This is a great opportunity for someone who thrives in a customer focused environment and enjoys supporting both internal teams and external customers. If you've worked in a frontline support role and take pride in delivering outstanding service, we'd love to hear from you.The key responsibilities of the role are as follows: Administration of setting up and termination of all vehicles in the Ayvens fleet Support frontline teams with technical support relating to any processes and queries. Ensure that tasks are completed in agreed SLA's and to a high level of accuracy. Manage the relationships regarding the different rental schemes offered. Process both in-life and end of contract amendments. Process termination of all vehicles returned within IT Systems ensuring records are accurate Termination quotes across multiple contract types. Reschedules and modifications of agreements in line with policy Vehicle disposals. Ownership and escalation of queries. Processing of invoices and any queries in relation to these Ad hoc project work.Skills & Experience Required Strong communication skills across all channels, including face to face conversations, telephone support and email correspondence. Excellent time management and organisational abilities. Self motivated and proactive, with a commitment to delivering high quality work and continuously improving. A collaborative mindset, supporting colleagues by sharing knowledge, experience, and expertise to help others develop and grow.What We Can OfferGenerous contributory pension schemeWorking hours between 8am-6pm Monday to Friday. No weekends25 days holiday, in addition to bank holidaysVolunteering days to assist in charity workSustainability InitiativesHoliday buy / sell (subject to conditions)Travel Insurance (cost associated)Dental Insurance (cost associated)Flexible working options availableEligibility for Annual Bonus SchemeStudy support (where applicable)Enhanced parental leaveGenerous Employee Referral Scheme (£1000)Cycle2work SchemeFree breakfast / fruit in the Bristol officeEV charging points, bike storage, shower & changing facilities, car parking.With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.