Import Customer Service co-ordinator- Ocean Freight Forwarding

Job RefVTFRAI01406City:LondonDepartmentOcean Freight ForwardingStatusFull TimeTypePermanentThe CompanyYusen Logistics is aiming to be the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities - through innovative supply chain management, freight forwarding, warehousing, and distribution services. We're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world's preferred choice.We are now looking for an Import Customer Services Coordinator to join us on a full-time, permanent basis at our Rainham site (RM13 8EU). Your core hours of work will be Monday - Friday, 8:30am - 5:30pm.The BenefitsSalary of £31,000 - £36,000 per annum DOE25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per yearUp to 10 days international remote working Free Eye Test Employee Referral SchemeCycle to Work schemeCritical Illness CoverFree online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and NutritionOn Site Mental health First AidersEmployee benefits i.e., Free eye test , up to 25% off gym membership, high street vouchersFree access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge ServiceHealth Cash PlanTailored development and career opportunitiesKey ResponsibilitiesPlay a key role in managing import container movements, ensuring all shipments are handled accurately and efficientlyProvide transactional service supports such as Customs clearance and arranging haulageAct as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteouslyCommunicate and escalate to team members and management wherever necessaryEnsure total accuracy of all information and high standards of operational service are met at all timesFCL and LCL consolidationKey requirements:Previous experience working within the logistics sector is essential for this role, with Ocean Freight Forwarding experience being highly desirableExcellent customer service skills with a proactive and flexible approachStrong administration skills with high attention to detailThe ability to prioritise tasks and work efficiently under pressureBasic IT skills, including Microsoft Office and in-house systems. Experience using CargoWise is also particularly desirablePlease note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a 'Disability Confident Committed' employer.