Import Coordinator

Import Coordinator - Sea Freight (Far East Focus)

Location: North of Ipswich Hybrid Working Available

Are you an experienced Import Coordinator with strong Far East Sea freight experience looking for your next challenge?We are a multi award-winning logistics and supply chain solutions provider, seeking an Import Coordinator to join our established and growing Import team in Ipswich.

This is a key operational role where you'll manage end-to-end import sea freight shipments, working closely with overseas agents and UK clients in a fast-paced, customer-focused environment. Hybrid working, career development, and a supportive team culture are all part of what's on offer.

About the Role

You'll be responsible for the seamless movement of import cargo - primarily from the Far East - ensuring exceptional service levels and efficient operations from origin through to final delivery.

Key Responsibilities

• Managing end-to-end import sea freight shipments, with a strong focus on Far East trade lanes
• Liaising with overseas agents, suppliers, and clients to ensure timely dispatch and delivery
• Accurately managing shipments within CargoWise, in line with agreed KPIs
• Maintaining high data quality standards to support real-time shipment visibility
• Ensuring timely receipt and processing of shipping documentation and customs clearance information
• Planning and arranging final mile delivery to meet specific client requirements
• Proactively tracking and tracing shipments and resolving issues or delays
• Ensuring all client SOPs are consistently followed
• Issuing accurate job costing and invoicing
• Building and maintaining strong client relationships to support long-term partnerships

What We're Looking For

• Proven experience in import sea freight operations within a freight forwarding environment - essential
• Hands-on experience managing Far East imports - highly desirable
• Experience using CargoWise or a similar Transport Management System
• Strong organisational and time management skills
• Excellent communication and customer service abilities
• High attention to detail and strong problem-solving skills
• A proactive, solutions-driven mindset
• Experience with purchase order management is an advantage

What's On Offer

• £30,000 to £37,000 (top end for experienced candidates with Import & Far east knowledge)
• Hybrid working, offering flexibility and work-life balance
• Award-winning training and genuine career development opportunities
• A supportive, diverse, and forward-thinking team environment
• A comprehensive benefits package, including:
  • Healthcare Plan
  • Enhanced holiday allowance
  • Cycle to Work scheme
  • Gym and experience day discounts
  • Loyalty rewards and recognition scheme