Implementation Workstream Lead

Job Description: Implementation Workstream Lead (m/f/d)

About the Role

A reputable client in the pharmaceutical industry is launching a major global initiative to transform customer engagement operations. As the Implementation Workstream Lead, you will serve as the central orchestrator for the end-to-end rollout of a next-generation customer engagement platform across multiple countries.

You will lead the Implementation Squads Workstream, own the integrated rollout strategy, and ensure affiliates are fully prepared for a seamless transition from build to go-live through hypercare.

This is a strategic and hands-on leadership role requiring strong stakeholder management, Matrix leadership, and the ability to drive execution across distributed teams.

• Own the successful execution of the deployment plan for assigned affiliates, ensuring timely delivery of all milestones from pre-launch to hypercare exit.
• Lead and coordinate the local implementation squad, driving alignment, motivation, and effective issue resolution.
• Manage the integrated rollout strategy, sequencing, dependencies, and cross-affiliate coordination.
• Oversee program-level risks, issues, and dependencies, ensuring timely mitigation and escalation.

• Build strong partnerships with affiliate leadership, acting as their single point of contact and strategic advisor.
• Maintain clear, consistent communication between local teams and central program leadership.
• Represent local needs and challenges to central governance teams.

• Track and report business and technical readiness, ensuring all criteria are fulfilled for go-live.
• Ensure business continuity planning and cutover activities minimize operational disruption.
• Align with training, communications, and IT workstreams (eg, Business Process, Change & Learning, Technology).
• Support delivery of local training and change management initiatives to drive user adoption.

• University degree in Business, IT, or a related field.
• 5-7 years of experience in large-scale program deployment or hands-on project management, ideally in complex technology implementations.
• experience in the pharmaceutical or similarly regulated industry strongly preferred.
• 3+ years of Matrix leadership managing distributed teams without direct authority.
• Proven ability to resolve issues pragmatically ( roll-up-your-sleeves mindset).
• Excellent communication and stakeholder management skills.
• experience supporting change management, training, and user adoption efforts.
• Fluency in English; additional European languages are an advantage.
• Willingness to travel internationally (approx. 20%).

• Start date: ASAP (latest mid-April 2026)
• Duration: 2.5 years, with possible extension
• Workload: 100%
• Location: Basel region (hybrid: minimum 2 days onsite per week)

Job Title: Implementation Workstream Lead

Location: Basel, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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