Implementation Specialist contract

Implementation Specialist

Position Summary

The Implementation Specialist is responsible for leading customer-facing processing implementation projects in both technical and non-technical environments. The role ensures high-quality, reliable execution of standard implementation activities while supporting customers throughout the implementation life cycle for electronic payment processing solutions.

The successful candidate will coordinate multiple implementation projects simultaneously, assess customer requirements, and ensure compliance with applicable payment processing standards, specifications, and operational procedures.

Key Responsibilities

Project Implementation & Delivery

• Provide end-to-end execution of customer processing implementation projects.

• Drive implementation activities in accordance with global project coordination methodologies.

• Manage multiple customer implementation projects simultaneously while maintaining quality and delivery timelines.

• Ensure reliable and efficient execution of implementation activities throughout the project life cycle.

Customer Engagement & Support

• Assess, document, and analyze customer business and technical requirements.

• Guide customers through applicable payment processing rules, specifications, and documentation requirements.

• Serve as a primary customer contact during implementation activities and provide ongoing support throughout project execution.

• Identify and communicate all required implementation support documentation, including contracts, agreements, forms, and related materials.

Technical & Operational Coordination

• Support implementation activities related to electronic payments processing systems and services.

• Coordinate customer host interface testing activities and implementation readiness.

• Apply knowledge of payment transaction processing and transaction life cycle management.

• Collaborate with cross-functional internal teams to ensure successful project outcomes.

Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business, or a related field.

• Equivalent work experience may be considered in lieu of formal education.

Knowledge & Experience

• 1-3 years of experience in Information Technology or related technical environments.

• Basic understanding of:

• Network technologies

• Applications and systems integration

• Project management methodologies

• Understanding of payment transaction processing and payments industry business principles.

• Familiarity with payment processing systems, transaction formats, and customer host interface testing principles.

• Knowledge of the four-party payment model and the full transaction life cycle for payment card brands.

Skills & Competencies

• Strong customer interaction and relationship management skills.

• Effective verbal and written communication abilities.

• Self-starter with strong independent learning capability.

• Good project coordination and organizational skills.

• Ability to manage change in a technical work environment.

• Analytical mindset with the ability to understand concepts and apply them practically.

• Ability to work effectively within cross-functional and collaborative teams.

Preferred Attributes

• Experience working in customer-facing implementation or technical support environments.

• Exposure to electronic payments, financial services, or transaction processing industries.

• Strong attention to detail and ability to manage competing priorities in a fast-paced environment.