Implementation Specialist

Implementation Specialist

As an Implementation Specialist, you will play a key role in delivering successful client implementation & onboarding of a E/CTRM solution. You will be responsible for configuring our SaaS platform to meet client requirements, performing light scripting and data-related tasks, and acting as a bridge between business users and technical teams. This role requires strong analytical skills, excellent communication, and a client-focused mindset.

Key Responsibilities Implementation & Configuration

• Configure the E/CTRM platform according to client requirements and project scope.
• Carry out system setup, user management, and workflow configuration.
• Write and maintain SQL queries and scripts for data validation, transformation, and reporting.
• Provide training of how to use the system to customers as part of onboarding.
• Support in translating business needs into technical configurations and solution designs.
• Identify gaps and propose effective workarounds or enhancements.

Client & Stakeholder Engagement

• Act as a trusted advisor to clients throughout the implementation lifecycle.
• Run workshops, training sessions, and walkthroughs with client teams.
• Collaborate with internal product, support, and engineering teams to resolve issues.

Project Delivery Support

• Manage and track tickets, ensuring timely resolution of issues during implementation.
• Contribute to testing (UAT, functional, and integration testing).
• Support post go-live activities including hypercare and handover to support teams.

Requirements

• 5+ years experience in implementing SaaS solutions or enterprise applications, with a strong preference for expertise in E/CTRM implementations - either as a Business Analyst or a hands-on implementation role.
• 3+ years of experience in energy consulting.
• Understanding of energy markets, particularly power and carbon trading.
• Familiarity with trading processes and trade lifecycle management: trade capture, confirmation, scheduling, risk management, settlement.
• Strong SQL skills (must have) for data queries, validation, and reporting.
• Understanding of system integration patterns (APIs, messaging, ETL) for market data feeds, exchanges, and downstream systems.
• Experience working directly with clients, including running workshops or training.
• Problem-solving mindset to design workarounds when system functionality doesn't fully meet requirements.
• Strong communication and interpersonal skills for working with clients and cross-functional teams.
• Strong initiative, results driven and ability to work with little direction
• Comfortable with an unstructured and rapidly evolving environment
• Ability to prioritize and make effective decisions under pressure
• Ability to manage multiple priorities in a fast-paced SaaS environment.

Nice to have:

• Basic to intermediate programming language skills, ideally Javascript, Python.
• Understanding of complex structured power products, including PPAs.