Implementation Manager

Overview

Circit is a Series B B2B SaaS company on a mission to make business verifiable in real-time. We have built a global asset verification platform trusted by Big Four firms, global banks and their corporate clients to transform audit and financial workflows. Our growth has been powered by strong product-market fit and powerful network effects across auditors, financial institutions and corporates. As our platform scales globally, the speed and quality with which we bring new customers to value has become a critical operational advantage. We are building out a dedicated Implementation function sitting within the COO organisation, with a clear and focused mission: get customers live, confident and successful on Circit as quickly as possible.

This team operates as a specialist delivery, handling both pilots and full roll outs. A well run implementation is critical to the future success and growth of the account. Once a customer is live, stable and in a healthy state, they graduate to the Customer Success team who own the long term relationship. Implementation is the engine that makes that handover possible.

Responsibilities

• Own the customer journey from kick off through to a successful, well documented handover, delivering a consistent, high quality experience across direct rollouts and pilot engagements.
• Lead kick off sessions, project planning and stakeholder alignment with new customers from Day1.
• Ensure the account is configured to allow maximum growth potential in future years.
• Manage multiple concurrent implementations across enterprise and mid market accounts - coordinating timelines, milestones and resources across the wider Implementation team.
• For pilot engagements, work closely with Sales to define success criteria upfront, scope the configuration and ensure the pilot demonstrates clear, measurable value.
• Own the relationship and momentum throughout pilot engagements, tracking progress against agreed success criteria and resolving any issues quickly to protect the commercial outcome.
• Manage the technical configuration and product customisation required for each engagement, tailoring the platform to each customer's workflows and requirements.
• Deliver engaging product training sessions (remote and on site) for end users, champions and admin teams.
• Own the post go live Hypercare period, monitoring adoption and resolving issues until accounts meet the health criteria required for CS handover.
• Maintain clear, accurate handover documentation so Customer Success can take over relationships with full context and confidence.

Product Expertise

• Develop deep, comprehensive knowledge of the Circit platform-including every workflow, configuration option and feature-to confidently guide customers through any scenario.
• Use product knowledge to recommend the right configuration and setup for each customer, understanding their specific workflows, team structures and use cases.
• Deliver high quality, credible product training that goes beyond the basics, anticipating customer questions, explaining the "why" behind features and helping teams build genuine confidence in the platform.
• Stay current as the product evolves, proactively learning new features, understanding their implications for existing customers and updating onboarding materials.