ICT Operations Support Officer (Band 5)

ICT Operations Support Officer (Band 5)
Location: Belfast
Hours: Full-time 37.5 hours
Salary: £15.88
Contract: Temporary - initially for 3 months

About the Role: MPA Recruitment, on behalf of the Business Services Organisation (BSO), is recruiting Band 5 ICT Operations Support Officers to join the Digital Operations team. This role provides second-line ICT support across Health and Social Care services in Northern Ireland, ensuring critical business and clinical systems remain operational. Working within an ITIL and ISO-accredited environment, you'll support system maintenance, troubleshooting, service requests, projects and customer support while contributing to the delivery of high-quality ICT services.

Key Responsibilities: ICT Support & Systems Management

• Provide second-line technical support for ICT systems and applications. Diagnose and resolve technical incidents, service requests and system issues. Support system implementation, maintenance and configuration management. Monitor ICT services to ensure performance, availability and reliability.

Customer & Technical Support

• Provide technical advice and guidance to customers and system users. Build strong relationships with stakeholders, suppliers and third-party providers. Escalate complex technical issues where required and ensure service levels are met.

Service Improvement & Compliance

Support ICT audits, security compliance and operational documentation. Assist with service reporting, policy development and continuous improvement initiatives. Ensure compliance with ITIL processes, information governance and organisational standards. Project & Team Support Contribute to ICT projects and system implementations. Research emerging technologies and recommend service improvements. Work collaboratively with colleagues and external suppliers to deliver high-quality ICT services. What We're Looking for? Essential Criteria: Applicants must meet one of the following: Degree in a Computer Science-related discipline with 1 year's relevant ICT experience; or HND in a Computer Science-related discipline with 2 years' relevant ICT experience; or 4 years' relevant ICT systems support experience. Excellent communication and problem-solving skills. Ability to analyse technical issues and work under pressure. Strong organisational skills with excellent attention to detail. Desirable

Experience delivering customer-focused ICT services. Knowledge of Health & Social Care systems. ITIL Foundation Certification. Additional Information:

• An Access NI Check may be required for this role.

What we can offer you:

• Weekly pay. Holiday pay. Ongoing support from your dedicated MPA Recruitment Consultant. Opportunity to work within a leading public sector ICT environment Excellent public sector experience. Potential for extension beyond the initial contract

Why Apply?

• Support critical ICT systems that underpin healthcare across Northern Ireland. Gain experience in a modern ITIL and ISO-accredited environment. Develop your technical skills while working on innovative ICT projects. Join a collaborative team delivering essential digital services.

How to Apply:

To apply, send your CV to or contact our office on for more information.

MPA Recruitment is an equal opportunities employer.