ICT CCR Officer

Salary Grade 4 -6, £25,584 to £28,142 per annum

Location County Hall, Newport, Isle of Wight

This role is office-based; however, it also offers some agile or remote working

Due to a promotion, an opportunity has arisen within ICT Operations to join the ICT CCR team. As an ICT CCR Officer, you will be part of a hardworking, small but busy team supporting all departments across the Council.

You will help to provide a high-quality Configuration, Change and Release service within the ICT Operations department ensuring all management processes are adhered to and support the delivery of robust, reliable and cost-effective ICT, which meets customer needs and expectations, as agreed in all corporate Service Level Agreements (SLA's).

Your work will be varied and includes, but is not limited to, the support and administration of CCR processes, contract management, purchasing, stock control, asset management, freedom of information requests, triage of customer requests and escalation of complex issues to provide a timely resolution.

Experience of working with ICT Configuration, Change and Release management processes within an ITIL based ICT department, working to best practice, striving for continuous service improvement, and delivering high quality, customer focused ICT services would be advantageous.

This is a challenging but rewarding role that would suit a highly motivated and organised individual. You will need to demonstrate excellent communication, customer service and administrative skills, attention to detail, the ability to prioritise and take ownership.

A career graded position, starting at a lower grade (grade 4), may be considered for someone who has some, but not all of the essential skills, knowledge and experience required for the role.

For further information or an informal discussion, please contact Roger Brown at ext. 4694 or email

And by joining us at IWC you will benefit from:

• Annual leave entitlement of 32 days p/a PLUS public holidays!
• Travel allowance (if eligible) and discounted Solent ferry travel
• Island bus network discount
• Cycle to work scheme
• Discounted Island sports & leisure gym membership
• National and local discounts & benefits schemes

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

We are a Disability Confident employer . Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council protects its employees from discrimination, and this is supported by;

The Isle of Wight Council's Terms & Conditions of employment are available upon request. Please contact our recruitment team via if you would like to receive a copy.

The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.

For support completing your online application or for further information on how to apply, phone or email Only applications submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.