Hybrid Workforce Planning Lead - Forecasting & Scheduling

Motorway is seeking a Workforce Planning Analyst based in Brighton, UK. The role focuses on forecasting, capacity planning, and real-time monitoring across a multi-channel contact center, driving productivity through data-driven insights and optimized scheduling.

The role is hybrid (1 day remote) with a Brighton sea-fronted office, offering pension, BUPA health insurance, and career development opportunities.