Hybrid Multichannel Customer Care Advisor (30h)

Somerset Council in Taunton is seeking a part-time Customer Service Advisor (30 hours per week) to be the first point of contact for residents, carers and professionals seeking advice and access to adult social care services. You will handle enquiries across telephone, webchat, email and face to face channels with empathy and accuracy.

The role involves supporting Adults, Children's, Housing and Revenues & Benefits, handling complex cases, recording information in line with data protection, and