Hybrid Multi-Skilled Consultant - Customer Support

At Nationwide, a Specialist Multi-skilled Consultant is there to support the customers who need us the most. It is an important role that requires you to be resilient and adaptable to change. You will work within operational areas to support peaks and troughs in demand.

Good teamwork is built into the way we do things, and even at home, you'll have lots of support from friendly colleagues when you need it.

For each Operational area you are deployed into, there will be a training period of up to 5 weeks. No holiday will be permitted during this time. If this training is on-site at one of our offices or hubs, expenses for travel and accommodation will be covered.

Your working hours will be between 8am and 8pm, Monday to Sunday, and you must be able to accommodate the working patterns of the department to which you are deployed.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll be located at our nearest office or regional hub. If based at one of our office sites, you'll be expected to spend 2 days a week, or 40% of your time if working part-time, at the office. If you're based at one of our regional hubs, there will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is expected to be once per quarter. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.