Hybrid Motor Claims Advisor (FNOL Specialist)

Aioi Nissay Dowa Europe Limited is seeking an FNOL Customer Claims Handler in Newcastle with hybrid working. The role focuses on guiding customers through motor claims from FNOL to settlement, delivering empathetic support and clear communication during a stressful time.

The ideal candidate has strong customer service experience, knowledge of motor claims, and understanding of FCA regulation to ensure compliant, efficient handling and a positive customer experience.