Hybrid IT Service Desk Lead - Automate, Grow & Excel

A prominent UK bank in Solihull is seeking an experienced IT Service Desk Team Leader to champion service excellence and support team development. In this role, you will manage incidents, drive automation, and ensure customer satisfaction. The ideal candidate will have a strong background in service improvements and a flexible approach to meet tight deadlines. Join us for a rewarding career with generous holiday allowances and a commitment to employee wellbeing.