Hybrid Global Incident & Problem Operations Lead

A leading employee experience company in Guildford is seeking a Service Operations Manager to oversee global Problem and Major Incident Management functions. The role involves ensuring service stability, managing incidents, and driving continual improvement initiatives. Ideal candidates will have 5-7 years of Service Management experience, expertise in ITIL, and strong communication skills. Join a collaborative team focused on creating a vibrant workplace and enjoy flexible working arrangements along with a comprehensive benefits package.