Hybrid FMCG Customer Service Team Lead - B2B

A global beverages manufacturing company seeks a Customer Service Team Lead to manage a team of specialists in Berkshire. The role involves liaising with B2B customers, enhancing service procedures, and maintaining service quality through KPIs. The ideal candidate should have over 3 years of relevant experience in a B2B FMCG setting and excellent communication skills. A hybrid working model is offered, with visits to 3PL warehouses required bi-monthly.