Hybrid CX Communications & Performance Lead

Vodafone Group Plc is seeking a CX Comms & Performance Lead in Newbury to drive the strategy and governance for customer communications in Billing, Credit, Payments, and Collections. This role emphasizes clear, empathetic messaging compliant with regulatory standards. You'll need significant experience in customer-facing environments, a strong grasp of key processes, and skills in data analysis to enhance customer experiences. The position offers a hybrid working model, great pay, and benefits including bonuses and up to 28 days off plus bank holidays.