Hybrid Customer Success Manager - Drive Growth & Retention

Posted 6 hours 41 minutes ago by Lead Forensics

Permanent

Full Time

Call Centre / Customer Service Jobs

Hampshire, Portsmouth, United Kingdom, PO1 1

Job Description

Lead Forensics in Portsmouth is hiring an Account Manager (Customer Success Manager) to build strong client relationships and drive value for a portfolio of customers. The role combines online meetings, upselling, and renewal negotiations in a hybrid, office-based setting.

With 2-3 years in client-facing roles, you will use CRM systems, communicate confidently with senior stakeholders, and contribute to revenue growth while meeting weekly KPIs and monthly targets.