Hybrid Customer Service Team Lead KPI Driven & Growth

DPD Group is recruiting a Customer Service Team Manager in Smethwick. You will lead a busy team, ensuring excellent customer service and a consistently positive customer experience while aligning with DPD's values and operational standards.

You will drive performance, manage policy compliance, and deliver strong KPIs in a hybrid working pattern (3 days office, 2 at home). The role offers stability, progression and a competitive benefits package.