Hybrid Customer Service Team Lead

Taylor & Francis Group, part of Informa, is seeking a Customer Service Team Lead (7 month secondment) with hybrid work from Milton Park, Oxfordshire. You will guide a global CS team, manage escalations, and drive process improvements to enhance customer satisfaction and first-time resolution.

The role reports to the Customer Service Manager and requires strong leadership, project management, and stakeholder collaboration across departments. Closing date 20 November 2026.