Hybrid Customer Service Team Lead - Growth & Leadership

Arbor Education in Wakefield is seeking a Customer Service Team Leader. This role entails managing a first-line support team, ensuring customer inquiries are handled efficiently and effectively. The ideal candidate has proven leadership experience, especially within SaaS, and excellent communication skills. Additional responsibilities include overseeing Freshdesk administration and process improvement initiatives. The position offers a hybrid work model and comprehensive benefits including healthcare and professional development opportunities.