Hybrid Customer Service Leader - FMCG & Data-Driven Ops

Macphie Ltd is seeking a Customer Service Manager to lead our Glenbervie-based team, supporting UK, Europe and international customers. This hands-on leadership role involves guiding day-to-day operations, managing escalations, and ensuring accurate, efficient order fulfilment.

You will drive proactive, structured, insight-led improvements across customer service and order management. You should bring experience in customer service leadership within a fast-paced B2B setting, plus a track record