Hybrid Customer Service Lead: Hands-On & Impactful

MAGIC is seeking a Customer Service Manager who will take full ownership of customer service as the company scales. In this player-manager role, you will actively resolve tickets while leading customer service agents and liaising with logistics partners to ensure seamless operations.

We require a detail-oriented individual with at least 2 years of experience in customer support or e-commerce, adept in communication, and capable of handling escalations efficiently. Enjoy hybrid working from our London HQ, competitive salary, and generous perks including unlimited holiday.