Hybrid Customer Service & Accommodation Consultant

Floating Customer Service Agent - Full time - Permanent

About the Role

Although GLB and OB serve different customers, both businesses are built on the same foundations: exceptional customer service, strong supplier relationships and finding the right accommodation solution for every customer.

Great Little Breaks specialises in creating memorable short breaks and holiday experiences for our leisure customers, whilst OnBusiness supports individuals and families who need accommodation during challenging circumstances such as home insurance claims, property repairs and relocations.

Whilst the customer journeys may differ, the skills required to succeed are remarkably similar. Both teams rely on:

• Hotel and accommodation knowledge
• The ability to work at pace in a dynamic environment

As our businesses continue to grow, closer collaboration between GLB and OB creates opportunities to share skills, improve flexibility and build broader career development pathways across the group.

Working Hours

• 37.5 working hours per week, plus a 30 minute paid break.
• Rota across:
  Monday-Friday 8am to 7pm
  Saturday-Sunday 10am to 4pm

We're looking for people who:

• Enjoy helping customers and solving problems
• Would like exposure to different areas of the business
• Are organised, adaptable and commercially aware
• Thrive in a fast-paced environment
• Want to develop a broader skill set and enhance their future career opportunities within Hotelshop UK

Customer service experience, combined with a genuine passion for delivering exceptional service, is essential.

We also value a positive, can-do attitude and a willingness to learn.

What's In It For You?

This role offers a fantastic opportunity to:

• Increase your understanding of the wider Hotelshop UK business
• Build experience in both customer service and accommodation sourcing
• Develop your commercial awareness and supplier management skills
• Create a strong platform for future progression opportunities

We offer a supportive and rewarding environment, including:

• Competitive salary from £26,000 per year
• Company Pension
• Free Flu jabs
• Employee discounts (hotelshopUK & Great Little Breaks)

Qualifying periods apply

Our commitment to Inclusion

We believe diverse teams make us stronger. We're committed to creating an inclusive environment where everyone feels valued, respected and supported to succeed. We actively encourage applications from people from all backgrounds and experiences, and we're happy to make reasonable adjustments throughout the recruitment process.

We are excited to announce an opportunity for a new Customer Services & Accommodation Consultant, a hybrid role working across both Great Little Breaks (GLB) and OnBusiness (OB).

Groups and Meetings Reservation Agent -Maternity Cover

Are you highly organised, commercially minded, and passionate about delivering exceptional customer service?

hotelshopUK is an award-winning leisure and business travel agent, established since 1999, renowned in the industry for our customer service and delight work ethos.

HotelshopUK Ltd
Brine Well House, Tower Hill,
Droitwich Spa, Worcestershire, WR9 8BY

Email:
Tel: (0)

Opening hours:
8am - 8pm: Monday - Friday
10am - 4pm: Saturday and Sunday