Hybrid Customer Service Agent - Pet Brand That Cares

Jollyes Pets is seeking a Customer Service Agent to manage inquiries across website, email, phone and social channels. You will uphold the brand's reputation for outstanding service while collaborating with store networks and the ecommerce team to resolve tickets efficiently.

The role is hybrid, based in Waltham Abbey with up to two days remote, and requires strong communication, a customer-first mindset, and the ability to balance multiple tasks in a fast-paced environment.