Hybrid Customer Experience Specialist - Insight & Growth

Posted 6 days 22 hours ago by Instant Impact

Permanent

Full Time

Other

Norfolk, Norwich, United Kingdom, NR1 1

Job Description

FlexiTog is hiring a Customer Experience Specialist to join the Commercial team in Norwich. This hybrid role focuses on supporting the customer journey through insight, resolution and service improvements, with outbound engagement to drive retention and sales.

Based in Norwich, the role covers customer data analysis, complaint handling and collaboration with cross-functional teams to enhance journeys and outcomes across the UK market.