Hybrid Customer Experience Advisor - London

British Business Bank plc is hiring a Customer Service Advisor in London for a permanent, full-time role. Hybrid working with two days in the office per week, 37.5 hours, and a £27,000 annual salary.

You will support applicants and partners across multiple channels, handle enquiries by phone, email and webchat, respond promptly and accurately, and contribute to service level targets while upholding Consumer Duty principles.