Hybrid Customer Care Team Lead

Appello Careline Limited. is recruiting a Customer Services Team Manager to lead a fast-paced, tech-enabled team delivering high-quality telecare support from Norwich. You will guide daily operations, mentor staff, and ensure empathetic, efficient client interactions within a hybrid office model.

The role requires leadership experience in customer service, a strong focus on customer outcomes, and solid communication skills. DBS checks and references will be part of the pre-employment screening.