Hybrid Customer Care Coordinator - Housing Defects

A leading housing developer in Cardiff is seeking a Customer Care Coordinator to join their Customer Care team. The ideal candidate will manage customer concerns, coordinate remedial works, and ensure high levels of customer satisfaction throughout the warranty period. This role offers the opportunity to work in a hybrid model, with up to 3 days per week working from home, alongside an annual bonus scheme of up to 10% of the basic salary. Strong communication skills and relevant experience in customer care are essential.