Hybrid Contact Centre Manager

Coventry Building Society in Coventry is seeking a Customer Service Manager to lead a Telephone Advisor team, delivering first-class service across inquiries and complaints. You will coach individuals and shape a customer-focused vision while maintaining high standards and efficient processes.

The role is based in Binley, Coventry, with hybrid working and shifts across 8am-7pm, Mon-Fri, and weekends as required. A supportive leadership environment and career development are provided.