Hybrid Complex Complaints Specialist

Foundever is hiring a Complex Complaints Handler in the United Kingdom on a hybrid basis. The role focuses on owning escalated complaints, investigating issues with empathy, and delivering fair, timely resolutions while supporting colleagues and driving service improvements.

You will manage sensitive cases across phone and email, collaborate with stakeholders, and ensure accurate CRM records. The position offers 37.5 hours weekly with a £27,000 annual salary and hybrid working.