Hybrid Complaints Advisor: Customer Care & Resolution

Thames Water Utilities Limited is seeking a friendly Complaints Advisor to join their Asset Operations & Capital Delivery division in a hybrid role at Kemble Court, Reading or Walnut Court, Swindon. The role covers investigating and resolving written customer complaints and enquiries, acting as the main point of contact, and coordinating with multiple teams to reach the best outcomes.

You will handle a varied caseload, communicate clearly with customers, and produce professional responses while