Hybrid 2nd Line Infrastructure Engineer

An independent IT and communication expert in Cardiff is seeking an Infrastructure Engineer to provide 2nd line technical support in a dynamic environment. The role includes managing support queries, mentoring 1st line engineers, and operating on a shift pattern. Candidates should have experience in technical customer service, SLA compliance, and skills in networking and Microsoft Azure. The company offers a hybrid working model along with numerous employee benefits, aiming to create an excellent workplace experience.