Hub Higher Intelligence Officer
Posted 19 hours 58 minutes ago by HMRC
Permanent
Full Time
Other
Suffolk, Ipswich, United Kingdom, IP1 1
Job Description
About the job
Job summary
Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.
Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity.
The purpose of the Intelligence Deputy Directorate within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.
We do this by:
Successful candidates will undertake one of several roles listed below, each involving a variety of leadership responsibilities.
Job description
Successful candidates will be allocated to Hub roles depending on business requirement.
Ipswich day shift RIS IS Hub Functions include:
Intelligence Acquisition, Co-ordination and Exchange
The foundation and core of Intelligence Services delivery model from the:
Gateway Exchange Team (GET) and Intelligence Bureau (IB) who provide more than 35,000 intelligence reports per annum in support of criminal investigations by external law enforcement partners
Fraud Reporting Gateway (FRG) who receive and process over 150,000 contacts per year from members of the public reporting allegations of suspected tax evasion and customs fraud.
Specialist Intelligence Function
Responsible for exploring and developing new and innovative ways of identifying emerging threats and exploiting intelligence in partnership with wider teams. Includes:
Police Systems Hub (PSH) who update and manage on behalf of HMRC records on the Police National Computer (PNC), the Police National Database (PND) flagging and Organised Crime Group Mapping (OCGM) teams.
Internet Intelligence & Investigation (III) who are trained in database exploitation and information retrieval. The III team work with key partners in all areas of HMRC to develop and provide open-source/social media research.
Workforce Operations (WFO) responsible for the onboarding, training, and operational integration of both team members and new operational workstreams. WFO are also responsible for Quality Assurance, Auditing, and Data Security compliance across Intelligence Services.
Additional Important Information
The successful candidate must have a willingness and ability to travel, including overnight stays, to support training, development, and wider organisational needs.
Additional Security Information
The successful candidate will be required to hold National Security Vetting at Security Check level or a willingness to obtain it before starting the role.
Person specification
The responsibilities may include, but are not limited to:
Behaviours
We'll assess you against these behaviours during the selection process:
Benefits
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How to Apply
As part of the application process, you will be asked to provide the following:
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your experience will be assessed via three experienced based questions on Decision making, Communication & Delivering Results. Please prepare examples using the STAR format.
Additionally, you will also be asked a behaviour-based question on Leadership to explore in detail what you are capable of. Please prepare examples using the STAR format . click apply for full job details
Job summary
Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.
Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity.
The purpose of the Intelligence Deputy Directorate within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.
We do this by:
- Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
- Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness.
- Developing and delivering high impacting intervention opportunities to stop and disrupt serious non-compliance.
- Collaborating with national and international partners to increase our collective impact and capability.
- Intelligence Services (IS) is the central enabling function to all RIS Intelligence and the broader intelligence community, consistently delivering the highest quality intelligence, information, and services to all.
Successful candidates will undertake one of several roles listed below, each involving a variety of leadership responsibilities.
Job description
Successful candidates will be allocated to Hub roles depending on business requirement.
Ipswich day shift RIS IS Hub Functions include:
Intelligence Acquisition, Co-ordination and Exchange
The foundation and core of Intelligence Services delivery model from the:
Gateway Exchange Team (GET) and Intelligence Bureau (IB) who provide more than 35,000 intelligence reports per annum in support of criminal investigations by external law enforcement partners
Fraud Reporting Gateway (FRG) who receive and process over 150,000 contacts per year from members of the public reporting allegations of suspected tax evasion and customs fraud.
Specialist Intelligence Function
Responsible for exploring and developing new and innovative ways of identifying emerging threats and exploiting intelligence in partnership with wider teams. Includes:
Police Systems Hub (PSH) who update and manage on behalf of HMRC records on the Police National Computer (PNC), the Police National Database (PND) flagging and Organised Crime Group Mapping (OCGM) teams.
Internet Intelligence & Investigation (III) who are trained in database exploitation and information retrieval. The III team work with key partners in all areas of HMRC to develop and provide open-source/social media research.
Workforce Operations (WFO) responsible for the onboarding, training, and operational integration of both team members and new operational workstreams. WFO are also responsible for Quality Assurance, Auditing, and Data Security compliance across Intelligence Services.
Additional Important Information
The successful candidate must have a willingness and ability to travel, including overnight stays, to support training, development, and wider organisational needs.
Additional Security Information
The successful candidate will be required to hold National Security Vetting at Security Check level or a willingness to obtain it before starting the role.
Person specification
The responsibilities may include, but are not limited to:
- Demonstrated ability to lead, motivate, and guide teams to achieve high performance.
- Set clear goals and provide direction to support team development.
- Role model professional behaviours and foster an inclusive, supportive environment.
- Excellent written and verbal communication skills.
- Able to communicate clearly, professionally, and confidently with colleagues and stakeholders at all levels.
- Maintain open and honest communication to build trust and collaboration.
- Strong organisational skills with the ability to manage competing priorities and a challenging workload.
- Proactive approach to problem solving and decision making.
- Able to work independently to a high standard and contribute effectively as part of a leadership team.
- Accountable for delivering team productivity and meeting service level agreements.
- Identify and champion opportunities for continuous improvement in processes and outputs.
- Lead the development of high-quality intelligence products aligned with HMRC strategies and customer needs.
- Build and maintain strong working relationships with colleagues and delivery partners to support effective service delivery.
- Demonstrates responsibility for own actions and performance, using initiative to drive improvements in team delivery, service quality, and customer outcomes.
- Role models effective behaviours, communicates openly and honestly, and shows the ability to engage, motivate, and support others in achieving shared goals.
- Proven ability to build and maintain productive relationships with internal and external stakeholders, applying excellent interpersonal and organisational skills to deliver successful outcomes.
- Track record of delivering sustainable results under pressure in fast-paced, complex, and ambiguous environments, with sound judgement and critical thinking.
- Demonstrates strong customer service skills and a commitment to delivering high-quality outcomes that meet the needs of diverse users and partners.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
Benefits
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How to Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history, previous and any role relevant experience and qualifications. Please include your most recent 3 roles and align them to the Person Specification. A maximum wordcount up to 500 words should cover all 3 roles.
- A 750-word Personal Statement. Your Personal Statement should be used to evidence how your skills and experience would be suitable for the advertised role. The Essential Criteria should be fully evidenced.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your experience will be assessed via three experienced based questions on Decision making, Communication & Delivering Results. Please prepare examples using the STAR format.
Additionally, you will also be asked a behaviour-based question on Leadership to explore in detail what you are capable of. Please prepare examples using the STAR format . click apply for full job details