HR Support Administrator

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

As HR Support Administrator, you will be joining a friendly and supportive HR Support function and will play a key role in delivering efficient, accurate, and responsive HR support across the employee lifecycle. This role is central to ensuring smooth day to day HR operations while supporting managers and employees with a positive, timely, high quality service. This role will be based in our Ipswich head office, on a hybrid basis (3 days in the office).

Key Responsibilities:

• Validate Right to Work documentation for all new starters in line with UK Home Office requirements.
• Support the onboarding process, ensuring all documentation and systems are accurately updated.
• Triage and respond to HR queries via Zendesk ticketing system and phone calls.
• Escalate complex queries to relevant HR colleagues while maintaining ownership of resolution tracking.
  Prepare and issue employment references and confirmation of employment letters.
• Process contract variations and changes to personal details.
• Coordinate leaver correspondence and ensure accurate offboarding documentation.
• Administer maternity, paternity, and other family leave processes.
• Track and update absence records and probationary reviews.

In order to be successful within the role, you will ideally have:

• Previous experience in an HR administrative or support role.
• Some understanding of UK Right to Work legislation.
• Excellent communication and interpersonal skills.
• Experience using Zendesk or similar helpdesk platforms desirable.
• High attention to detail and ability to manage confidential information.
• Proficient in Microsoft Office Suite and HRIS systems.

Why join OCS?

• OCS are ranked 36th on Glassdoor's Best Companies to Work For in 2025, reflecting our dedication to building a supportive workplace where our colleagues feel valued and motivated.
• Our Catering team offers breakfast and lunch services at our Ipswich head office, along with free coffee, hot chocolates and a replenishable fruit basket.
• We believe in investing in our colleague's futures. The OCS Academy provides a range of courses and resources that will allow you to grow your personal skills and advance your career.
• With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.